# Shipping Policy

# MDMV SHIPPING POLICY

At **MDMV**, we are committed to getting your order to you safely, efficiently, and on time. All orders are carefully processed and dispatched from one of our South African branches.

## 1\. Order Processing

Orders are processed within **1–3 business days** after payment has been successfully received.

Once your order has been processed and dispatched, you will receive the relevant delivery information where applicable.

Please note that orders placed on weekends or public holidays will begin processing on the next business day.

## 2\. Delivery Times

Delivery times depend on the shipping option selected at checkout and the destination of the order.

**Estimated delivery times:**

Shipping Method

Estimated Delivery

Rate

**Economy Delivery**

5–8 business days

**R250**

**Standard Delivery**

3–5 business days

**R300**

**Express Delivery**

1–2 business days

**R450**

**Important:** Delivery times are estimates and may vary depending on the destination, courier availability, public holidays, weather conditions, or unforeseen courier delays.

The delivery timeframe begins **after your order has been processed and dispatched**, not from the date the order is placed.

## 3\. Shipping From Our Branches

MDMV dispatches orders from our South African branches:

### Johannesburg Branch

**Shop D312, China Mall**  
103 Main Reef Rd  
Amalgam  
Johannesburg, 2091  
South Africa

### Cape Town Branch

**Unit 3, 115 Kyalami Drive**  
Killarney Gardens  
Cape Town, 7441  
South Africa

Your order may be dispatched from either branch depending on **product availability, stock location, and delivery destination**.

## 4\. Delivery Address

Customers are responsible for providing a **complete and accurate delivery address**, including the correct contact details.

MDMV cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete address information supplied by the customer.

## 5\. Delayed Deliveries

While we work with our delivery partners to ensure timely delivery, delays can occasionally occur due to circumstances outside of MDMV's control.

These may include:

-   Courier delays
    
-   Incorrect or incomplete delivery information
    
-   Public holidays
    
-   Severe weather conditions
    
-   High-volume periods
    
-   Unforeseen logistical disruptions
    

If your order has exceeded the estimated delivery period, please contact MDMV so that we can assist with tracking your shipment.

## 6\. Damaged Packages

Please inspect your package upon delivery. If your order arrives visibly damaged, we recommend documenting the damage with photographs before opening the package and contacting MDMV as soon as possible.

## 7\. Shipping Rates

MDMV currently offers the following domestic shipping options:

**Economy — R250**  
Estimated delivery: **5–8 business days**

**Standard — R300**  
Estimated delivery: **3–5 business days**

**Express — R450**  
Estimated delivery: **1–2 business days**

Shipping rates are subject to change. The applicable shipping fee will be displayed during checkout before your order is completed.

## 8\. Contact Us

For shipping enquiries, order assistance, or delivery updates, please contact the MDMV team through our official customer service channels.

**MDMV — Premium Coffee Machines. Smart Living.**

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> Source: [mdmv. official](https://mdmv.co.za/pages/shipping-policy)