Privacy Policy

PRIVACY POLICY

Effective Date: 11 September 2026
Last Updated: 11 September 2026

1. INTRODUCTION

Welcome to MDMV.

MDMV ("MDMV", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you:

  • visit our website;

  • create an account;

  • purchase products from us;

  • submit an enquiry or contact form;

  • subscribe to marketing communications;

  • interact with our social media pages;

  • participate in promotions or campaigns;

  • communicate with us by email, telephone, WhatsApp or other communication channels; or

  • otherwise interact with MDMV.

MDMV operates an online retail business offering premium coffee machines, kitchen appliances, electronics and related products. Our digital marketing activities may include Google Search, Google Shopping, Google Performance Max, Facebook and Instagram advertising, SEO, conversion tracking and remarketing.

We process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

2. INFORMATION WE COLLECT

Depending on how you interact with MDMV, we may collect the following categories of personal information:

2.1 Information you provide directly

This may include:

  • full name;

  • email address;

  • telephone or mobile number;

  • delivery address;

  • billing address;

  • company or business name;

  • account login information;

  • information submitted through contact or enquiry forms;

  • product preferences;

  • order and purchase information;

  • correspondence and customer-service communications; and

  • any other information you voluntarily provide to us.

2.2 Transaction information

When you purchase products from us, we may collect information relating to:

  • products purchased;

  • order number;

  • purchase amount;

  • delivery details;

  • billing information;

  • transaction status; and

  • information necessary to process or fulfil your order.

Payment card information may be processed directly by our payment service providers. Where applicable, MDMV does not need to retain complete payment-card details on its own systems.

2.3 Automatically collected information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • pages visited;

  • referring website;

  • approximate geographic information;

  • time and date of visits;

  • website interactions;

  • products viewed;

  • shopping-cart activity; and

  • other website usage information.

This information may be used for website functionality, security, analytics, advertising measurement and improving the customer experience.

3. HOW WE COLLECT INFORMATION

We may collect personal information through:

  • our website;

  • Shopify or related e-commerce functionality;

  • checkout and order processes;

  • account registration;

  • contact forms;

  • email communications;

  • telephone or messaging communications;

  • social media platforms;

  • advertising platforms;

  • cookies and similar technologies;

  • analytics and conversion-tracking technologies; and

  • information provided voluntarily by customers.

Our marketing strategy includes conversion tracking, audience refinement and remarketing activities designed to improve website performance and advertising effectiveness.

4. WHY WE USE YOUR PERSONAL INFORMATION

We may process your personal information for legitimate and lawful business purposes, including:

4.1 Processing orders

To:

  • process purchases;

  • confirm orders;

  • arrange delivery;

  • communicate order updates;

  • provide customer support;

  • process refunds, returns or exchanges; and

  • maintain appropriate transaction records.

4.2 Customer service

We may use your information to:

  • respond to enquiries;

  • provide product information;

  • resolve complaints;

  • provide technical assistance;

  • communicate regarding orders; and

  • improve our customer-service processes.

4.3 Website operation

We use information to:

  • operate and maintain our website;

  • improve website functionality;

  • monitor website performance;

  • identify technical problems;

  • improve navigation and user experience; and

  • protect the website against fraud, abuse and security threats.

4.4 Marketing and advertising

Where permitted by law, we may use personal information and relevant online identifiers to:

  • advertise our products;

  • measure advertising performance;

  • understand customer behaviour;

  • create relevant advertising audiences;

  • conduct remarketing;

  • improve advertising campaigns;

  • measure conversions;

  • improve product discovery; and

  • develop more relevant marketing content.

Our digital strategy includes Google Search, Google Shopping, Google Performance Max, Facebook and Instagram campaigns, as well as remarketing and audience refinement.

4.5 Analytics and improvement

We may analyse website traffic, sales activity, conversion rates, customer engagement, shopping-cart abandonment and other performance indicators to improve our website and marketing activities.

5. LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

Where POPIA applies, MDMV will process personal information only where there is a lawful basis for doing so.

Depending on the circumstances, this may include:

  • your consent;

  • taking steps necessary to enter into or perform a contract with you;

  • complying with a legal obligation;

  • protecting legitimate interests; or

  • another lawful basis permitted under applicable legislation.

Where consent is required, you may withdraw your consent, subject to legal or contractual limitations.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

6. MARKETING COMMUNICATIONS

We may send you marketing communications about:

  • new products;

  • special offers;

  • promotions;

  • seasonal campaigns;

  • discounts;

  • product launches;

  • relevant MDMV news; and

  • other products or services that may be of interest to you.

Where required, we will obtain the appropriate consent before sending direct marketing communications.

You may unsubscribe from marketing communications at any time by:

  • clicking the unsubscribe link included in an applicable marketing email;

  • contacting us directly; or

  • following the applicable opt-out instructions provided in the communication.

Please note that even if you opt out of marketing communications, we may still send essential transactional or service-related communications, such as order confirmations, delivery updates, account notices or security messages.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember information about your visit.

We may use cookies for:

Essential cookies

These may be necessary for:

  • website functionality;

  • shopping-cart functionality;

  • checkout;

  • account features; and

  • security.

Analytics cookies

These may help us understand:

  • website traffic;

  • visitor behaviour;

  • page performance;

  • product interactions; and

  • conversion activity.

Advertising cookies and technologies

These may help us:

  • measure advertising campaigns;

  • understand advertising performance;

  • build relevant audiences;

  • conduct remarketing; and

  • show advertisements that may be more relevant to users.

Our marketing plan includes conversion tracking and remarketing as part of the digital marketing strategy.

You may be able to control cookies through your browser settings or applicable cookie-consent controls. Disabling certain cookies may affect website functionality.

8. THIRD-PARTY SERVICES

MDMV may use third-party service providers to operate, analyse, market and improve our business.

These may include providers involved in:

  • e-commerce and website hosting;

  • payment processing;

  • delivery and logistics;

  • analytics;

  • advertising;

  • social media;

  • email communications;

  • customer support; and

  • fraud and security services.

Depending on the services being used, third-party platforms may include Shopify, Google and Meta platforms such as Facebook and Instagram.

Our marketing strategy specifically includes Shopify website management, Google advertising and Facebook/Instagram advertising.

These third parties may process information in accordance with their own privacy policies and applicable laws.

Where appropriate, MDMV will take reasonable steps to ensure that third-party service providers process personal information in accordance with applicable privacy requirements.

9. GOOGLE AND META ADVERTISING

MDMV may use advertising and measurement technologies provided by Google and Meta.

These technologies may allow us to:

  • measure advertising conversions;

  • understand which advertisements lead to website activity;

  • create or use advertising audiences;

  • deliver remarketing campaigns;

  • improve campaign performance; and

  • measure the effectiveness of our advertising.

Our marketing strategy includes Google Search, Google Shopping, Performance Max, Facebook Conversion Campaigns and Instagram Conversion Campaigns.

These platforms may process information according to their respective privacy policies and terms.

10. HOW WE SHARE PERSONAL INFORMATION

MDMV does not sell your personal information as a business practice.

We may, however, share relevant personal information with trusted third parties where reasonably necessary for legitimate business purposes.

These parties may include:

  • payment service providers;

  • delivery and courier companies;

  • website and e-commerce service providers;

  • technology providers;

  • analytics providers;

  • advertising platforms;

  • marketing service providers;

  • professional advisers;

  • IT and security providers; and

  • government authorities or law-enforcement agencies where legally required.

We will only share information that is reasonably necessary for the relevant purpose, subject to applicable legal requirements.

11. INTERNATIONAL TRANSFERS

Some third-party technology, advertising, payment, analytics or hosting providers may process information outside South Africa.

Where personal information is transferred outside South Africa, MDMV will take reasonable steps to ensure that the transfer is handled in accordance with applicable legal requirements, including POPIA where applicable.

12. DATA SECURITY

MDMV takes reasonable technical and organisational measures to protect personal information against:

  • loss;

  • unauthorised access;

  • misuse;

  • alteration;

  • disclosure;

  • destruction; and

  • other unlawful processing.

Security measures may include access controls, secure systems, authentication procedures, monitoring and other appropriate safeguards.

However, no internet-based system can be guaranteed to be completely secure. You acknowledge that transmission of information over the internet carries inherent risks.

13. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

The appropriate retention period may depend on:

  • the nature of the information;

  • the purpose for which it was collected;

  • legal and regulatory requirements;

  • accounting and tax obligations;

  • dispute resolution requirements;

  • fraud prevention; and

  • legitimate business requirements.

When personal information is no longer required, it may be securely deleted, destroyed or anonymised where appropriate.

14. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of information where legally permissible;

  • object to certain processing;

  • withdraw consent where processing is based on consent;

  • object to or opt out of direct marketing;

  • request information about how your personal information is being processed; and

  • lodge a complaint concerning the processing of your personal information.

Requests should be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests.

15. ACCURACY OF PERSONAL INFORMATION

We aim to maintain accurate and up-to-date personal information.

You are responsible for ensuring that information you provide to us is accurate, complete and current.

If your information changes, please notify us so that we can update our records where appropriate.

16. CHILDREN'S PRIVACY

Our website is intended primarily for general consumers and businesses.

We do not knowingly collect personal information from children in circumstances where such collection would be unlawful.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate action.

17. THIRD-PARTY WEBSITES

Our website or communications may contain links to third-party websites, platforms or services.

MDMV is not responsible for the privacy practices, security or content of third-party websites.

We recommend that you review the privacy policy of any third-party website before providing personal information.

18. SOCIAL MEDIA

MDMV may operate or maintain social media profiles and may receive information when customers interact with our social media content.

Interactions on social media platforms may also be subject to the privacy policies and terms of those platforms.

Our marketing strategy includes Facebook and Instagram content, advertising, product showcases, customer testimonials and promotional campaigns.

19. CHANGES TO THIS PRIVACY POLICY

MDMV may update this Privacy Policy from time to time to reflect:

  • changes to our business;

  • changes to our website;

  • new technologies;

  • changes to our marketing activities;

  • changes to applicable laws; or

  • improvements to our privacy practices.

The updated version will be published on our website with the revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

20. RESPONSIBLE PARTY

For purposes of this Privacy Policy, the responsible party is:

MDMV

Legal Entity: Marko-Man CC
Website: mdmv.co.za
Email: mdmv.official@gmail.com
Telephone: +27 81 888 8181
South Africa

21. PRIVACY ENQUIRIES AND REQUESTS

For privacy-related enquiries, requests or complaints, please contact:

MDMV
Email: mdmv.official@gmail.com
Telephone: +27 81 888 8181
Address: 

Johannesburg Branch

Shop D312, China Mall
103 Main Reef Rd
Amalgam
Johannesburg, 2091
South Africa

Cape Town Branch

115 Kyalami Drive
Killarney Gardens
Cape Town
South Africa

When submitting a privacy request, please provide sufficient information for us to identify you and understand the nature of your request.

22. INFORMATION REGULATOR

If you believe that your personal information has been processed unlawfully and you are unable to resolve the matter directly with MDMV, you may have the right to lodge a complaint with the South African Information Regulator.

Information about the Information Regulator and applicable complaint procedures can be obtained from the regulator's official channels.

23. ACCEPTANCE

By using the MDMV website, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, you will be provided with separate notices, consent requests or choices where the law requires them.

MDMV is committed to protecting your privacy while providing a secure, professional and trusted online shopping experience.