MDMV SHIPPING POLICY

At MDMV, we are committed to getting your order to you safely, efficiently, and on time. All orders are carefully processed and dispatched from one of our South African branches.

1. Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and dispatched, you will receive the relevant delivery information where applicable.

Please note that orders placed on weekends or public holidays will begin processing on the next business day.

2. Delivery Times

Delivery times depend on the shipping option selected at checkout and the destination of the order.

Estimated delivery times:

Shipping Method	Estimated Delivery	Rate
Economy Delivery	5–8 business days	R250
Standard Delivery	3–5 business days	R300
Express Delivery	1–2 business days	R450

Important: Delivery times are estimates and may vary depending on the destination, courier availability, public holidays, weather conditions, or unforeseen courier delays.

The delivery timeframe begins after your order has been processed and dispatched, not from the date the order is placed.

3. Shipping From Our Branches

MDMV dispatches orders from our South African branches:

Johannesburg Branch

Shop D312, China Mall
103 Main Reef Rd
Amalgam
Johannesburg, 2091
South Africa

Cape Town Branch

Unit 3, 115 Kyalami Drive
Killarney Gardens
Cape Town, 7441
South Africa

Your order may be dispatched from either branch depending on product availability, stock location, and delivery destination.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct contact details.

MDMV cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete address information supplied by the customer.

5. Delayed Deliveries

While we work with our delivery partners to ensure timely delivery, delays can occasionally occur due to circumstances outside of MDMV's control.

These may include:

• Courier delays

• Incorrect or incomplete delivery information

• Public holidays

• Severe weather conditions

• High-volume periods

• Unforeseen logistical disruptions

If your order has exceeded the estimated delivery period, please contact MDMV so that we can assist with tracking your shipment.

6. Damaged Packages

Please inspect your package upon delivery. If your order arrives visibly damaged, we recommend documenting the damage with photographs before opening the package and contacting MDMV as soon as possible.

7. Shipping Rates

MDMV currently offers the following domestic shipping options:

Economy — R250
Estimated delivery: 5–8 business days

Standard — R300
Estimated delivery: 3–5 business days

Express — R450
Estimated delivery: 1–2 business days

Shipping rates are subject to change. The applicable shipping fee will be displayed during checkout before your order is completed.

8. Contact Us

For shipping enquiries, order assistance, or delivery updates, please contact the MDMV team through our official customer service channels.

MDMV — Premium Coffee Machines. Smart Living.