Terms of service

TERMS AND CONDITIONS

Last Updated: September 2026

Welcome to MDMV.

These Terms and Conditions govern your use of the MDMV website, online store, products and services, including any purchases made through our website or official sales channels.

By accessing our website, placing an order, purchasing a product or using our services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use our website or purchase products from MDMV.

1. ABOUT MDMV

MDMV is a South African retailer and supplier of coffee machines, appliances and related home, kitchen and lifestyle products.

For purposes of these Terms and Conditions:

"MDMV", "we", "us" or "our" refers to MDMV.
"Customer", "you" or "your" refers to any person purchasing from or using our website and services.

Contact Details

Telephone: +27 81 888 8181
Email: mdmv.official@gmail.com

Johannesburg Branch

Shop D312, China Mall
103 Main Reef Rd
Amalgam
Johannesburg, 2091
South Africa

Cape Town Branch

115 Kyalami Drive
Killarney Gardens
Cape Town
South Africa

2. ELIGIBILITY AND AGE REQUIREMENT

MDMV products may only be purchased by persons who are 16 years of age or older.

By placing an order with MDMV, you confirm that you are at least 16 years old and have the legal capacity required to enter into the transaction.

Where a person under the applicable legal age does not have the capacity to enter into a transaction independently, the transaction must be completed by or with the involvement of an appropriate parent or legal guardian where required by law.

3. USE OF THE WEBSITE

You agree to use the MDMV website only for lawful purposes.

You may not:

Use the website for fraudulent or unlawful activities;
Attempt to gain unauthorised access to our systems;
Interfere with the security or operation of the website;
Introduce malicious software or harmful code;
Misuse another person's account or personal information;
Copy or reproduce website content without permission; or
Use our website or content for unauthorised commercial purposes.

MDMV reserves the right to restrict or terminate access to the website where there is reasonable evidence of misuse or violation of these Terms and Conditions.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on our website are accurate.

However:

Product images are for illustrative purposes and may differ slightly from the actual product.
Colours may vary depending on your device or screen settings.
Product specifications may change due to manufacturer updates or improvements.
Packaging and accessories may differ from images displayed online.
Product availability is subject to stock.

MDMV reserves the right to correct errors, omissions or inaccuracies on the website.

5. PRODUCT AVAILABILITY

All products are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until payment has been successfully completed.

If a product becomes unavailable after an order has been placed, MDMV may contact you to offer:

An alternative product;
A later fulfilment date; or
A refund where applicable.

6. PRICES

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

Prices may change without prior notice.

The price applicable to an order will generally be the price displayed at the time the order is placed, subject to stock availability, promotional conditions and successful payment.

MDMV reserves the right to correct obvious pricing errors.

Where an obvious pricing error has occurred, MDMV may contact the customer before processing the order and provide the available options in accordance with applicable law.

7. PLACING AN ORDER

When you place an order, you are submitting a request to purchase the selected products.

An automated order confirmation does not necessarily constitute final acceptance of the order.

MDMV reserves the right to:

Accept or decline an order;
Cancel an order where reasonably necessary;
Limit quantities;
Verify payment information;
Verify customer information;
Refuse orders associated with suspected fraud; or
Correct errors relating to pricing, product information or availability.

Once an order has been accepted and payment has been successfully verified, MDMV will begin processing the order.

8. PAYMENT

Payment must be successfully received or authorised before an order can be processed and dispatched.

Customers are responsible for ensuring that the payment information supplied is accurate and that they are authorised to use the selected payment method.

Where payment is processed through a third-party payment provider, that provider's terms and conditions may also apply.

9. ORDER PROCESSING

MDMV generally processes confirmed orders within 1–3 business days.

Order processing refers to the period required to verify payment, prepare the order, package the products and arrange dispatch.

Processing times may be longer during:

Public holidays;
Promotional periods;
Major sales events;
High-volume periods; or
Circumstances beyond MDMV's reasonable control.

Customers will be notified where a significant processing delay occurs.

10. DELIVERY

Once an order has been dispatched, delivery generally takes approximately 2–5 business days, depending on the customer's location.

Delivery times are estimates and may vary depending on:

Delivery location;
Courier availability;
Weather conditions;
Public holidays;
Remote or outlying areas;
Incorrect or incomplete delivery information;
High-volume periods; or
Circumstances beyond our reasonable control.

MDMV does not guarantee an exact delivery date unless expressly confirmed in writing.

11. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address and contact details.

MDMV will not be responsible for delays or failed delivery resulting from incorrect, incomplete or inaccurate information supplied by the customer.

If a courier is unable to complete delivery because no authorised person is available, the address is incorrect, or delivery cannot reasonably be completed, additional delivery arrangements or charges may apply where applicable.

12. INSPECTION UPON DELIVERY

Customers are encouraged to inspect their order as soon as reasonably possible after receiving it.

If a product or its packaging appears to have been damaged during delivery, customers should contact MDMV promptly and provide photographs or other information reasonably required to investigate the matter.

Where appropriate, customers should retain the original packaging until the matter has been resolved.

13. RETURNS AND EXCHANGES

MDMV accepts returns and exchanges subject to the conditions contained in these Terms and Conditions and applicable South African consumer-protection legislation.

30-Day Return and Exchange Period

A product may not ordinarily be returned or exchanged more than 30 days after the date of purchase, unless the product is defective or another remedy is required by applicable law.

For eligible returns or exchanges made within the applicable 30-day period, the product may be required to:

Be unused or in an acceptable condition;
Be returned with its original accessories and components;
Include the original packaging where reasonably possible;
Not show signs of misuse, abuse or unauthorised modification; and
Be accompanied by valid proof of purchase.

Certain products may have specific return conditions due to their nature.

The 30-day return and exchange policy does not remove or limit any statutory consumer rights relating to defective products or any other rights that cannot lawfully be excluded.

Customers must contact MDMV before sending any product back.

14. DEFECTIVE PRODUCTS

If a product develops a defect, the customer should contact MDMV as soon as reasonably possible.

A defective product may be subject to inspection to determine the nature and cause of the fault.

MDMV may request:

Proof of purchase;
Product photographs;
Videos demonstrating the fault;
Product serial numbers;
A description of the problem; and/or
The return of the product for assessment.

Where a qualifying defect is confirmed, MDMV will provide the appropriate remedy in accordance with the applicable warranty and South African consumer-protection law.

15. SIX-MONTH WARRANTY

Unless otherwise expressly stated for a particular product, MDMV products carry a 6-month warranty from the date of purchase.

The warranty covers qualifying manufacturing defects and faults occurring under normal and intended use.

The warranty does not ordinarily cover damage or faults resulting from:

Misuse or abuse;
Negligence;
Accidental damage;
Incorrect installation;
Incorrect electrical connection;
Power surges or unsuitable power supplies;
Unauthorised repairs or modifications;
Failure to follow manufacturer instructions;
Improper cleaning or maintenance;
Water or liquid damage where the product is not designed for such exposure;
Commercial or abnormal use where the product is intended for domestic use;
Physical damage caused by the customer; or
Normal wear and tear.

A warranty claim may require the product to be inspected before a repair, replacement or other remedy is approved.

The six-month warranty does not limit any consumer rights that may apply under mandatory South African law.

16. COFFEE MACHINES AND ELECTRICAL PRODUCTS

Customers purchasing coffee machines, electrical appliances or related equipment must use the product in accordance with the manufacturer's instructions.

This includes complying with requirements relating to:

Electrical supply;
Installation;
Water quality and usage;
Cleaning;
Descaling;
Maintenance;
Safe operation; and
Intended use.

Failure to follow the manufacturer's instructions may result in damage to the product and may affect warranty coverage where permitted by law.

17. REFUNDS

Where a refund is approved, MDMV will process the refund within 7–14 business days.

The actual time for the funds to reflect in the customer's account may depend on the customer's bank or payment provider.

Refunds will generally be made using the original payment method where reasonably possible.

MDMV will not be responsible for delays caused by banks, payment processors or other third-party financial institutions after the refund has been processed by MDMV.

18. REFUND AND RETURN EXCLUSIONS

Except where required by law, a refund or exchange may be refused where:

The product is returned outside the applicable return period;
There is no valid proof of purchase;
The product has been intentionally or negligently damaged;
The product has been modified or repaired without authorisation;
The product has been used contrary to the manufacturer's instructions;
The product is incomplete or missing essential components;
The product has been damaged through misuse or abuse; or
The applicable return requirements have not been met.

Nothing in this section limits a customer's statutory rights regarding defective products.

19. ORDER CANCELLATIONS

Customers may contact MDMV to request cancellation of an order.

Cancellation requests are subject to the stage of fulfilment of the order.

If an order has already been dispatched or otherwise processed beyond the point where cancellation is reasonably possible, the customer may need to follow the applicable return procedure instead.

Where a cancellation and refund is approved, the refund will generally be processed within 7–14 business days.

20. PROMOTIONS AND SPECIAL OFFERS

MDMV may from time to time offer discounts, promotions, special prices, bundles and other promotional offers.

Promotions may be subject to specific terms, including:

Limited promotional periods;
Limited stock;
Product exclusions;
Quantity restrictions;
Minimum purchase requirements; or
Other conditions communicated with the promotion.

Promotions cannot be combined unless expressly stated.

MDMV reserves the right to correct obvious promotional errors and amend or withdraw promotions where reasonably necessary, subject to applicable law.

21. FRAUD PREVENTION

MDMV may conduct reasonable verification checks on orders where fraud, payment abuse, identity theft or other suspicious activity is suspected.

An order may be delayed, suspended or cancelled while verification is conducted.

Where an order is cancelled due to fraudulent or unauthorised activity, any applicable refund will be handled in accordance with the relevant payment provider's procedures and applicable law.

22. INTELLECTUAL PROPERTY

All MDMV website content, including but not limited to:

Logos;
Brand names;
Product descriptions;
Photographs;
Graphics;
Videos;
Text;
Website design;
Layout;
Marketing materials; and
Other original content

is owned by MDMV or used under appropriate permission or licence, unless otherwise stated.

No website content may be copied, reproduced, modified, distributed or commercially exploited without prior written permission from MDMV.

Third-party trademarks and product names remain the property of their respective owners.

23. CUSTOMER REVIEWS AND USER CONTENT

Where MDMV permits customers to submit reviews, comments, photographs or other content, customers must ensure that such content is truthful and does not:

Contain unlawful or defamatory material;
Infringe another person's intellectual-property rights;
Contain malicious software;
Misrepresent the customer's experience; or
Violate applicable law.

MDMV reserves the right to remove content that violates these requirements.

24. THIRD-PARTY SERVICES

MDMV may use third-party service providers, including payment processors, courier companies, website providers, manufacturers and other service providers.

Third-party services may be governed by their own terms and policies.

MDMV is not responsible for the independent policies, systems or actions of third-party service providers, except to the extent required by applicable law.

25. WEBSITE AVAILABILITY

MDMV aims to maintain a reliable website but does not guarantee uninterrupted or error-free access.

The website may temporarily be unavailable due to:

Maintenance;
Technical issues;
Software updates;
Hosting issues;
Network failures;
Cybersecurity incidents; or
Other circumstances beyond our reasonable control.

26. PRIVACY AND PERSONAL INFORMATION

MDMV respects the privacy of its customers.

Personal information may be collected and processed for purposes including:

Processing orders;
Processing payments;
Delivering products;
Providing customer support;
Managing returns and warranties;
Preventing fraud;
Communicating with customers; and
Sending marketing communications where permitted.

MDMV will process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

For additional information regarding the collection and use of personal information, customers should refer to the MDMV Privacy Policy.

27. COOKIES

The MDMV website may use cookies and similar technologies to improve website functionality, understand website usage, maintain sessions and support analytics or marketing activities.

Where applicable, customers may manage available cookie preferences through the website.

28. MARKETING COMMUNICATIONS

MDMV may communicate with customers regarding:

Orders;
Deliveries;
Products;
Promotions;
Special offers;
New products; and
Other relevant MDMV services.

Customers may opt out of promotional communications where applicable.

Transactional communications relating to orders, payments, deliveries, returns or warranties may still be sent where necessary.

29. ACCOUNT SECURITY

Where customers create an account, they are responsible for maintaining the confidentiality of their login credentials.

Customers should notify MDMV promptly if they suspect unauthorised access to their account.

30. FORCE MAJEURE

MDMV will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances reasonably beyond its control.

These circumstances may include:

Natural disasters;
Severe weather;
Fire;
Flood;
Strikes;
Industrial disputes;
Transport disruptions;
Power failures;
Telecommunications failures;
Government action;
Civil unrest;
Epidemics or pandemics;
Cybersecurity incidents; or
Supplier or courier disruptions.

31. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, MDMV will not be liable for indirect, incidental or consequential losses arising from the use of the website or products.

Nothing in these Terms and Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under South African law.

32. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute relating to these Terms and Conditions, the website or a purchase from MDMV will be dealt with in accordance with applicable South African law.

Nothing in these Terms and Conditions prevents a consumer from exercising any right or remedy available under applicable legislation.

33. CONSUMER RIGHTS

MDMV respects the rights of consumers under applicable South African legislation.

Nothing in these Terms and Conditions is intended to waive, restrict or remove any mandatory statutory right available to a consumer.

Where a provision of these Terms and Conditions conflicts with a mandatory provision of applicable law, the applicable legal provision will prevail to the extent of that conflict.

34. CHANGES TO THESE TERMS

MDMV may update these Terms and Conditions from time to time.

The latest version will be published on the MDMV website together with the applicable Last Updated date.

Customers are encouraged to review these Terms and Conditions periodically.

35. SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

36. ENTIRE AGREEMENT

These Terms and Conditions, together with the MDMV Privacy Policy, Returns and Refunds Policy, Delivery Policy, Warranty Terms and any applicable promotion-specific terms, constitute the applicable terms governing your use of the MDMV website and purchase of products, subject to applicable law.

37. CONTACT MDMV

For questions regarding an order, product, return, exchange, refund, warranty or these Terms and Conditions, please contact MDMV.

MDMV Official