Return and Refund Policy

RETURN & REFUND POLICY

MDMV is committed to providing quality coffee machines and products together with excellent customer service. If you are not completely satisfied with your purchase, we are here to assist you in accordance with the terms below.

1. 30-DAY RETURN POLICY

You have 30- days from the date of delivery to request a return.

To qualify for a return, the product must:

  • Be unused or in its original condition.

  • Be returned with all original packaging, accessories, manuals and components.

  • Include proof of purchase or your order details.

  • Not show signs of misuse, negligence, accidental damage or unauthorised modification.

Certain products may be excluded from return where applicable due to their nature or condition.

2. DAMAGED OR INCORRECT ITEMS

Please inspect your order as soon as it is delivered.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact MDMV as soon as possible.

Please provide:

  • Your order number or proof of purchase.

  • A description of the issue.

  • Clear photographs or videos showing the damage or incorrect item, where applicable.

MDMV will assess the issue and advise you on the appropriate return, replacement, repair or refund process.

3. CHANGE-OF-MIND RETURNS

If you change your mind about your purchase, you may request a return within the 30-day return period, provided the product meets the return conditions.

The customer may be responsible for applicable return or collection costs for change-of-mind returns.

Products that have been used, damaged, altered, or returned without their original accessories and packaging may not qualify for a full refund.

4. REFUND PROCESS

Once your returned product has been received and inspected, MDMV will confirm whether your refund has been approved.

Approved refunds will be processed within 7–14 working days after the return has been assessed and approved.

The time it takes for the funds to reflect in your account may depend on your bank or payment provider.

Refunds will generally be made using the original payment method used for the purchase.

5. EXCHANGES

Where applicable, MDMV may offer an exchange for an eligible product instead of a refund.

If the requested replacement product is unavailable, MDMV may provide an alternative solution, subject to the circumstances of the return.

6. NON-RETURNABLE ITEMS

Returns may not be accepted where products:

  • Have been used or damaged through customer misuse or negligence.

  • Have been modified, repaired or tampered with without authorisation.

  • Are missing essential accessories, components or original packaging.

  • Are returned outside the applicable 30-day return period, unless otherwise required by applicable law.

7. HOW TO REQUEST A RETURN

To initiate a return, contact MDMV using the details below. Please include your full name, order number, product purchased and reason for the return.

MDMV Official
📞 081 888 8181
📧 mdmv.official@gmail.com

Our team will provide you with the relevant return instructions and assist you through the process.

8. IMPORTANT NOTICE

This Return & Refund Policy is subject to the applicable consumer protection laws of South Africa. Nothing in this policy is intended to limit or exclude any rights that consumers may have under applicable law.

MDMV reserves the right to inspect returned products before approving a refund, replacement or exchange.

MDMV  — Premium Coffee Machines. Exceptional Living.